RIGHT TO CANCEL

Exchanges and Returns

Satisfaction Guarantee. 
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund. You have the right to cancel the purchase of a good without having to give a reason at any time within the ‘cooling off period’ of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

To be eligible for a return, your item must be unused and unopened and in the same condition that you received it. It must also be in the original packaging. We cannot accept opened packages for refund.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

• For the supply of goods made to your specifications or clearly personalised or by which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

• For goods that were damaged whilst unpacking after delivery.

Online Purchases via MogulShopUK.com / mogulpinksalt.co.uk
If you purchased our products through our websites and you don’t like our product for any reason, ship any unopened products/bags to us within 7 days from the shipping date and we’ll refund your money. Customers are responsible for the return shipping costs. Please contact info@mogulsalt.com for a ‘returns number’ prior to shipping.

PayPal reference transactions
After checkout, you may be presented with a promotional offer you have the right to not accept this offer and no further payment will be taken. If you do accept this offer our refund policy applies.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you when your refund is processed. If there is a dispute, you will be contacted immediately.

Late or missing refunds (if applicable)
Refunds may not show up on your account for 7 business days. If you have not received your refund after this time, first double check your bank account and credit card account.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mogulpinksalt.co.uk

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mogulpinksalt.co.uk

Gifts
Proof of purchase is necessary for all refunds. All online purchases will be refunded through the payment method used to pay for the original purchase.

We are passionate about our salt. We understand that salt is both a necessity and a luxury for a healthy life. So instead of just providing you with salt, we went one step further to the foothills of the Himalayan salt range in Pakistan where we sourced the very best Pink Himalayan Salt.

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